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LodgePaperTrail

Privacy Policy

We care about your privacy here at LodgePaperTrail

Effective Date: February 01, 2026 | Last Updated: February 01, 2026

Information We Collect

Personal Information You Provide

If you reach out regarding corporate flower arrangements or gifting services, we gather information you provide willingly. This may include your name, company name, email, phone, delivery addresses, and any particular specifications for your floral needs. Payment details are also collected when you place orders, but they are securely handled via our payment partners.

For corporate clients, we might collect supplementary business data like company registration information, preferred delivery times, and budget requirements to tailor our service to your business.

Information Collected Automatically

Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device information, and how you browse our site. We use this data to enhance site performance and learn how clients discover our services.

Important: We do not collect more personal information than needed to provide our floral arrangements and delivery services. Your privacy is central to our business operations.

How We Use Your Information

We mainly use your personal information to complete flower orders and deliver outstanding customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.

We also use data to enhance our services and the user experience on our site. This helps us determine which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom

Order Processing: Handling your flower orders, deliveries, and payments
Communication: Answering inquiries, giving updates, and supporting customers
Service Improvement: Reviewing feedback and usage trends to improve our offerings
Business Development: Designing customized corporate programs and subscription services

Information Sharing and Disclosure

LodgePaperTrail respects privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally mandated.

Service Partners

We may disclose necessary data to trusted service partners who assist in running our operations, such as delivery partners, payment processors, and technical service providers. These partners are contractually obliged to safeguard your information and use it solely for the services they perform for us.

Legal Requirements

We may reveal information when required by law, a court order, or a government request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with seriousness and apply suitable technical and organizational measures to safeguard it. This covers safe data storage, encrypted communications, and restricted access to personal information within our company.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information during browser-to-system communications.

Limited Access

Access is limited to staff who require the data to deliver services.

Although we deploy robust security measures, no online transmission method is totally secure. We continuously update our security practices to counter emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Under applicable laws, you may be able to access, amend, delete, or limit how your information is used.

Access: Request a copy of the personal data we hold about you
Correction: Update or fix any inaccurate personal data
Deletion: Request removal of your personal information (subject to legal retention rules)
Restriction: Limit how we process your personal data in specific situations
Portability: Request transfer of your data in a structured, widely used format

To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Typical Retention Periods:

  • Customer contact and order details: about three years after the last service encounter
  • Payment transaction records: seven years to satisfy tax and accounting requirements
  • Website analytics data: around twenty-six months for service improvement analysis
  • Marketing communication preferences: Until you opt out or two years of inactivity

Cookies and Site Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can manage cookie settings via your browser preferences. However, turning off some cookies may impact site functionality. For detailed details about our cookie practices, please review our Cookie Policy.

External Links

Our site may include links to third-party websites or services. This privacy policy only covers LodgePaperTrail and our site. We are not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When we implement substantial changes, we will update the "Last Updated" date at the top of this policy.

We invite you to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.

Contact Us About Privacy

LodgePaperTrail Privacy Team
Covent Garden, London
London, United Kingdom WC2E 9LT

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.